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12 March 2018 | 1:30 min read


The #MeToo and #TimesUp movements provide a salutary backdrop to the cases of inappropriate behaviour that have rocked the corporate world on both sides of the Tasman and share a common trait with reputational risk – they are a classic example of crisis contagion.

Crisis contagion is where an issue in one organisation quickly spreads across sectors becoming an industry, national, or even global outrage.

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7 February 2018 | 5:00 min read


Each year we predict the five key communications trends and issues that we think will shape the year ahead.

In 2018, we believe many organisations will face a tipping point – they need to act now or it will be too late. Successful leaders will need to boldly embrace the need for this change, while staying true to their organisation’s core values.

25 January 2018 | 1:00 min read


Recently I ditched the bus, bought a bike, and became another annoying cyclist.  

My journey to work now involves cutting corners, jumping curbs, and slowing motorists down. I swerve into the middle of the lane when I hit the straights. I wear curious tights, I hover at lights and I appear suddenly. Out of nowhere. Like a rat on a kitchen floor.

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16 January 2018 | 2:30 min read


2017 brought a raft of crises that destroyed personal and corporate reputations. These crises and shattered reputations had a direct and negative impact on share prices, company profitability and business operations.

18 December 2017 | 2:30 min read


We bring you the eighth edition of recommended reading from the SenateSHJ team, just in time for Christmas – because we believe one should always have something interesting to read over the summer break. 

The Museum of Modern Love, Heather Rose

13 December 2017 | 1:00 min read


The festive season is supposed to be a time of great joy and excitement, but it’s also a time of stress for many.

People are tired as they hurry to finish last-minute jobs, attend work functions and customer events, and, of course, do the obligatory Christmas shopping.

29 November 2017 | 1:00 min read


Organisations that don’t test their crisis communications plans are wasting money, writes SenateSHJ Partner Raphael Hilbron

America’s Cup sailors Peter Burling, Jimmy Spithill and Ben Ainslie know a thing or two about winning races.

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20 November 2017 | 2:00 min read


The concept of integrity is pretty simple; being honest, sincere and having strong moral principles. It’s a quality we all value.

And when it comes to our institutions, whether they be in the political, corporate or local sphere, it’s a quality we expect and even demand. It’s the critical ingredient in building trust.

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13 November 2017 | 2:00 min read


Why aren’t senior executives confident in their organisation’s ability to manage a crisis?

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1 November 2017 | 1:00 min read


Reputation is becoming harder to manage as businesses become more complex and diverse.

SenateSHJ’s Reputation Reality 2017 found customer dissatisfaction and employee conduct as leading risks for New Zealand organisations. In Australia, companies identified ethics and social governance as major triggers for reputation risk.